Customer Service

Controller Build Time
Once your order is received, your order is placed in our build queue.  Build times vary from 1 to 5 business days depending upon our order volume. Business days are Monday through Friday. Our technicians are paid by-the-hour and not by-the-piece.  We do not offer a rush shipping option.  Build quality is important to us, so we try to allow our technicians to have the proper amount of time to complete a quality controller build.
Shipping & Delivery
We ship using the Federal Express service that you select.  We charge actual real-time rates for both domestic and international shipments.  Enter your full name, shipping address, and a telephone number to receive real-time FedEx shipping quote.  No handling fees are added.  In the event Free Shipping is offered (only available for Domestic orders) the service will be FedEx Ground.
Privacy & Security
We do NOT share, sell, provide, or give your information in any way to any third parties. Information you provide in your account information page is used to contact you concerning your order status, to reply to your technical support requests, and to provide you with important product updates and promotions (only when opted-in to our News Letter).
Returns & Replacements
All orders are covered by an automatic 6-month warranty.  Defective products are sent to our shop for repair.  In the event that your controller cannot be repaired to working condition, it would be replaced.  Product returns for refund are NOT accepted, ALL SALES ARE FINAL.
Ordering
We only ship to your verified billing address.  No exceptions.
Payment, Pricing & Promotions
We accept Authorize.net and PayPal.  We only ship to your verified billing address.
Viewing Orders
Simply log into your account to view your order status, include the tracking information once your order has been assembled and shipped out.  You will also receive an e-mail order status update with the tracking number inside.
Updating Account Information
You may log into your account at any time to modify your information.  We do NOT share, sell, provide, or give your information in any way to any third parties.  Information you provide in your account information page is used to contact you concerning your order status, to reply to your technical support requests, and to provide you with important product updates and promotions (only when opted-in to our News Letter).
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